Reliable Cleaning Experts Data Privacy Policy
Effective Date: January 2025
At Reliable Cleaning Experts, we value and respect your privacy. This Data Privacy Policy describes how we collect, use, share, and protect the personal information you provide when using our services or interacting with our website, mobile applications, or other online platforms (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following personal and non-personal information:
-
Contact Information: Name, email address, phone number, and physical address.
-
Payment Information: Credit/debit card details, billing information, and other details necessary to process payments.
-
Property Information: Details about your home or business relevant to providing our cleaning services.
-
Technical Information: IP address, browser type, operating system, pages visited, and website usage data.
-
Communications: Records of emails, chats, or calls with our support team.
2. How We Use Your Information
We use the collected information for the following purposes:
-
Providing and Improving Our Services: Scheduling and performing cleaning services, managing bookings, and ensuring service quality.
-
Processing Payments: Charging for services rendered and managing financial transactions.
-
Communicating with You: Sending confirmations, updates, invoices, and responding to inquiries.
-
Marketing: Sending promotions, special offers, and newsletters (if you have given your consent).
-
Legal Compliance: Complying with laws, regulations, and resolving legal disputes.
3. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
-
Service Providers: We share information with external service providers who help us operate our business (e.g., payment processors, booking platforms, and marketing services).
-
Legal Compliance: We may disclose information if required by law or to protect our rights, property, or safety.
-
With Your Consent: We will share information with third parties if you have given us explicit consent.
4. Data Protection
We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is foolproof, so we cannot guarantee absolute security of your data.
5. Your Rights
You have the following rights regarding your personal information:
-
Access: Request a copy of the information we have about you.
-
Rectification: Correct inaccurate or incomplete information.
-
Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
-
Objection: Object to the processing of your data for direct marketing purposes.
-
Withdrawal of Consent: Withdraw your consent at any time, if processing is based on your consent.
To exercise these rights, contact us through the means provided at the end of this policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period.
7. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified through our website or by email.
9. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data handling practices, please feel free to contact us:
-
Phone: +1 (770) 940-9976
-
Mailing Address: 30097 GA
Thank you for trusting Reliable Cleaning Experts. We are committed to protecting your privacy and ensuring the security of your personal information.